WhatsApp Billing Integration Delights Customers at Om Dairy

Om Dairy in Bhopal used to print paper bills and deliver them door-to-door every month. Customers would lose them, claim they never received them, or dispute the amounts. The billing staff spent as much time resolving disputes as creating bills. After integrating Milkman.online's WhatsApp communication module, professional invoices are sent directly to customers' WhatsApp. The open rate is 98% — far higher than email. Customers can see their daily delivery log, verify amounts, and respond with payment confirmations. Bill disputes have dropped to near zero.